Topic: Having trouble logging in?

Are you are receiving the following error?

"Failed to log in

User or password is wrong"

Then either the username or the password you are entering is incorrect.

Incorrect username:
- Make sure you are not entering an email address. CloudMe does not accept email addresses as usernames.
- Confirm your username by entering your [u]registered email address[/u] at [url]my.cloudme.com[/url]. We will display all accounts connected to your email.
- Case sensitive: Please write the username with the same upper and lower case letters as it is listed on the above link

Incorrect password:
- Change your password by entering your registered email address at [url]sos.cloudme.com/recover[/url].

Last edited by daniel (2014-01-30 06:39:59)